Welcome to Everbloom Psychology (“we”, “us”, “our”). At Everbloom Psychology, we are committed to protecting your privacy and handling your personal and health information with care, respect, and transparency.
This Privacy Policy explains how we collect, use, hold, disclose, and manage personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). (OAIC)
1. Who We Are
Everbloom Psychology provides telehealth and in-person psychological therapy and support services in Australia, including but not limited to:
- Individual therapy
- Trauma healing
- Relationship support
- Mental health screening (e.g., ADHD and neuroaffirming therapies)
- Performance and coaching support
- Telehealth consultations
Our practice is based in Bentleigh East, Victoria. (Ever Bloom Psychology)
2. What Personal Information We Collect
We collect personal and health information that is necessary to provide psychological services, including but not limited to:
- Full name, date of birth, gender, and contact details
- Health information (clinical history, diagnoses, mental health status)
- Referral details and medical records from other practitioners
- Medicare or other rebate information
- Session notes and treatment plans
- Payment and billing details
The types of information we collect will depend on the services you receive. We only collect information that is necessary for the purposes outlined in this Policy.
3. How We Collect Your Information
We collect personal information in a number of ways, including:
- When you provide it directly (online forms, intake paperwork, session discussions)
- Through secure telehealth platforms
- From other healthcare providers with your consent
- Through email or phone communications
We do not collect personal information unless it is reasonably necessary for one of our functions or activities.
4. Why We Collect and Use Personal Information
We collect your information for the purposes of:
- Providing psychological assessment, diagnosis, therapy, and ongoing care
- Managing bookings, payments, and administrative processes
- Communicating with you about your sessions and progress
- Meeting legal, ethical, and professional obligations
- Improving the services we offer
We will only use your information for the purpose it was collected, or for a directly related secondary purpose.
5. Disclosure of Personal Information
Your personal and health information may be disclosed to:
- Other health professionals involved in your care (with consent)
- Medicare or rebate agencies when processing claims
- Our practice management software providers, where necessary
We will not disclose your information to any organisation outside Australia without your informed consent, unless authorised by law. (OAIC)
6. Storage and Security
We hold information in secure electronic records and/or protected filing systems. We take reasonable steps to:
- Protect information from misuse, interference, loss, unauthorised access, modification, or disclosure
- Regularly review our security measures
Only authorised personnel may access your personal and health information.
7. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
To request access or correction, please contact us using the details below.
8. Complaints About Privacy Handling
If you have a concern or complaint about how your personal information is handled, you may:
- Contact us directly — we will respond promptly
- If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Information about privacy rights and complaint processes is available on the OAIC website. (OAIC)
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time so that it reflects changes in our practices or legal obligations. The updated version will be published on our website.
10. Contact Us
If you have questions about this Privacy Policy, or wish to make a privacy request, please contact:
📧 Email: hello@everbloompsychology.com.au
📍 Address: 56 East Boundary Road, Bentleigh East VIC 3165, Australia