Introduction

Everbloom Psychology is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Health Information: Details regarding your mental health and therapy sessions.
• Financial Information: Payment details for services rendered.
• Technical Data: IP address, browser type, and browsing behaviour on our website.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including ADHD coaching, therapeutic coaching, trauma healing services, and other individualised therapy sessions.
• To communicate with you regarding appointments, updates, and relevant information.
• To improve our website and services by analysing user behaviour and feedback.
• To comply with legal obligations and resolve disputes.

Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party companies that assist us in providing our services, including payment processors and IT support.
• Legal Obligations: Authorities when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and restricting access to personal information to only those employees, contractors, and agents who need to know that information to operate, develop, or improve our services.

Your Rights

You have the right to:

• Access and request a copy of the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Request the deletion of your personal information, subject to certain exceptions.
• Withdraw consent to the processing of your personal information.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect information about your browsing activities. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@everbloompsychology.com.au
• Address: Everbloom Psychology, East Bentleigh. 56 East Boundary Road, Bentleigh East Vic, 3165